You have just placed an order on the Damart website and would like to know the status of your package. The Damart order tracking goes through the customer area of the site, where each purchase is recorded with its delivery status. But what to do when the confirmation email has disappeared, the order number no longer works, or your order arrives in multiple packages with different tracking numbers?
Expired Damart order number or lost email: how to find your package
This is the most common and frustrating situation. You are looking for your order number, but the confirmation email is nowhere to be found. Perhaps it was accidentally deleted, classified as spam, or simply lost in the inbox.
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The first thing to check: the “spam” folder of your email. Automatic confirmations often end up there, especially if you haven’t added Damart to your contacts.
If the email remains elusive, log directly into your customer area on damart.fr. The “My Orders” section displays the complete history of your purchases, including order numbers and their status. You can access the Damart order tracking from this section, even without keeping the confirmation email.
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A detail to know: the order number remains accessible for about 90 days on the site. After this period, it no longer appears in the quick tracking tool, but the complete history remains accessible through your customer account. If your order is several months old, you will need to go through your account, not by searching for the number.
Damart delivery tracking: distinguishing order number and package number
You have found your order in the customer area, but the tracking seems unclear? This is often related to confusion between two distinct references.
The order number identifies the overall purchase you made on damart.fr. It groups all the items in your cart at the time of validation.
The carrier tracking number, on the other hand, corresponds to a physical package. And this is where things get complicated: if your order contains multiple items, Damart may ship them separately. Each shipment then receives its own carrier tracking number.
In practice, you could have a single order but two or three packages on the way, each with a different delivery status. One may be out for delivery while another is still being prepared.
- Check the “My Orders” section in your customer area to see if multiple shipments are associated with the same purchase
- Each package has its own carrier tracking link, accessible from the relevant order details
- If only one package out of two has arrived, don’t worry immediately: split shipments often arrive a few days apart
Damart customer area: access tracking without going through a third-party site
Several sites offer to track your Damart order for you. Before entering your personal information on an external service, keep in mind that Damart does not have an official mobile app. The brand explicitly states this in its FAQ. Any app claiming to be Damart’s is fraudulent.
Tracking is only done on damart.fr, in your customer area. Here’s how to proceed if you’ve never been there:
- Go to the login page of the damart.fr site and log in with the email address used when you made your purchase
- If you ordered by phone or by mail, your account may already exist (automatically created with your customer number). Use the “Forgot Password” function with your usual email address
- Once logged in, the “My Orders” section centralizes the status of each delivery and the carrier tracking links
- If you ordered as a guest, without creating an account, tracking is only possible via the links contained in the shipping emails
Did you order without an account and lose the shipping email? This is the only case where online tracking becomes impossible by your own means.
Contacting Damart customer service as a backup solution
When online tracking is no longer sufficient, Damart provides a customer service reachable by phone from Monday to Saturday, from 8 a.m. to 8 p.m. (excluding public holidays). The “Contact Us” page of the site also offers a form and live chat.
To save time when calling, prepare your customer number (printed on Damart correspondence) or the email address associated with your account. The customer service can locate an order based on this information alone, even without an order number.
Damart delivery times: what influences the actual wait
The tracking shows “in delivery” for several days and nothing is arriving? Before contacting customer service, a few elements deserve to be checked.
The delivery method chosen at the time of the order changes the situation. A delivery to a pickup point and a home delivery do not use the same logistical channels. A package at a pickup point can remain “in transit” for several days while it is simply waiting to be dropped off at the collection point.
Orders placed by mail (paper order form) incur an additional delay related to postal processing and then manual entry. If you ordered this way, online tracking will only update after Damart receives and processes the mail, which can take several business days before even preparing the package.
Last often overlooked point: peak activity periods (sales, holidays) extend preparation times. The status “order validated” may remain displayed longer than usual without signaling a problem.
The Damart order tracking relies on a simple principle: everything goes through the customer area on damart.fr. Keep your email address and customer number handy, check for split shipments when a package is missing, and reserve phone calls for situations where online tracking no longer provides any usable information.